• Publications
  • Influence
Citizen interaction with e-government: From the streets to servers?
  • C. Reddick
  • Computer Science, Economics
  • Gov. Inf. Q.
  • 2005
TLDR
We examine citizen interaction with e-government using the street-level bureaucracy literature to identify the key characteristics of e-citizens. Expand
  • 488
  • 38
Local E‐Government in the United States: Transformation or Incremental Change?
In this article, the authors address the recent trajectory of local e-government in the United States and compare it with the predictions of early e-government writings, using empirical data from twoExpand
  • 259
  • 15
  • PDF
A two-stage model of e-government growth: Theories and empirical evidence for U.S. cities
  • C. Reddick
  • Economics, Computer Science
  • Gov. Inf. Q.
  • 2004
TLDR
A two-stage model of e-government growth is applied to data from the 2002 International City/County Management Association Electronic Government survey. Expand
  • 299
  • 14
Social media adoption at the American grass roots: Web 2.0 or 1.5?
TLDR
We examine data from a 2011 survey of grassroots (or local) governments in the United States with respect to their adoption of social media (e.g., Facebook, Twitter, YouTube, blogs, and Flickr) especially to ascertain the drivers of local government social media adoption and whether the drivers are similar to or different from e-government adoption. Expand
  • 86
  • 10
Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery
TLDR
This study examines channel choice and public service delivery in Canada, comparing e-government to traditional service delivery channels such as the phone. Expand
  • 134
  • 8
The adoption of centralized customer service systems: A survey of local governments
  • C. Reddick
  • Business, Computer Science
  • Gov. Inf. Q.
  • 2009
TLDR
This study examines the adoption of centralized customer service systems in local governments in the United States. Expand
  • 73
  • 8
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The Use of ICT for Open Government in U. S. Municipalities
The extent to which U. S. municipal governments have adopted open e-government initiatives is examined through a survey and interviews with chief administrative officers (CAOs) along the threeExpand
  • 57
  • 8
Open e-government in U.S. state governments: Survey evidence from Chief Information Officers
TLDR
This paper examines the extent to which state governments in the United States have adopted open e-government initiatives. Expand
  • 71
  • 7
Empirical Models of E-Government Growth in Local Governments
This article empirically examines the current stages of development of e-government adoption in U.S. local governments; a two-stage model of e-government growth is applied. Stage I is the catalogingExpand
  • 83
  • 7
The growth of e-procurement in american state governments: A model and empirical evidence
This article examines the development of the Internet and electronic procurement or e-procurement in American state governments. I am interested in discerning the extent of adoption of e-procurement,Expand
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  • 7
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