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<b><i>Background:</i></b> Size features such as lines of code and function points are deemed essential for effort estimation. No one questions under what conditions size features are actually a "must". <b><i>Aim:</i></b> To question the need for size features and to propose a method that compensates their absence. <b><i>Method:</i></b> A baseline(More)
This paper focuses on the development of a maintainable information filtering system. The simple and efficient solution to this problem is to block the Web sites by URL, including IP address. However, it is not efficient for unknown Web sites and it is difficult to obtain complete block list. Content based filtering is suggested to overcome this problem as(More)
In this paper we analyze the Web coverage of three search engines, Google, Yahoo and MSN. We conducted a 15 month study collecting 15,770 Web content or information pages linked from 260 Australian federal and local government Web pages. The key feature of this domain is that new information pages are constantly added but the 260 web pages tend to provide(More)
Automated help desk systems should retrieve exactly the information required to assist a user as quickly and as easily as possible be it for a lay user who knows little about the domain or for an advanced user who requires more specialized information. Automated help desk systems should also be easily maintainable, as knowledge in domains where help is(More)