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How do organizations know they are designing products and services that their customers will value? This paper describes the initial results of the first four stages of a methodology for integrating customer Values in Experience design (ViEx). The theory of universal value structure was adapted to examine customer values in two contexts: online interaction(More)
Dump trucks are the main mean for hauling earth material within and outside of the construction and open-pit mining jobsites. The real-time monitoring of the material transportation trips is beneficial for proactive equipment management, volume estimation, and productivity measurement. The traditional manual observation is tedious, non-real-time, and(More)
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