Britt W. J. Mathijsen

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We introduce a family of heavy-traffic regimes for large-scale service systems, presenting a range of scalings that include both moderate and extreme heavy traffic, as compared to classical heavy traffic. The heavy-traffic regimes can be translated into capacity sizing rules that lead to economies-of-scales, so that the system utilization approaches 100%(More)
Motivated by the desire to shift workload during periods of overload, we extend established square-root capacity sizing rules for many-server systems in the Quality-and-Efficiency Driven (QED) regime. We propose Delayed Workload Shifting (DWS) which has two defining features: when there are <i>n</i> users in the system, newly arriving users are no longer(More)
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