Brian M. Harmer

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All too often, valuable knowledge is lost from organisations when experts leave — both the experts and their expertise represent valuable assets (Huber, 1999). When older experts leave the workforce, they take with them significant experience and critical knowledge essential to the smooth management of organisations (Hylko, 2005). Employers, however, are(More)
This case study describes the thinking and motivation behind the creation of an atypical e-commerce business model, and the aspirations of the entrepreneurs behind this creation. Unlike most B2C e-commerce providers, a small New Zealand company called Firstin, specialising in technology, does not give its customers the opportunity to fulfil a specific need.(More)
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