Brad Mehlenbacher

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The objective of this paper is to bring users to the foreground of on-going system and documentation development effortsbydoing five things(1) outlining existing methods to eliat user reactions to dtware; (2)describinghow todesigninformal usability tests employing each method; (3) discussing the slmngthsand weahessesof each method given the time and(More)
This paper provides a brief overview of the ill-structured information spaces that communication designers create and inhabit, highlighting the need for a research-based understanding of learning. A sociocognitive approach to learning that benefits from the strengths of cognitive and social perspectives is described. As a complex learning activity,(More)
The idea for the present special issue was born out of our mutual interest in contributing to the limited body of empirical work on User Experience in Virtual Learning Environments. The term, User Experience (UX), delineates a multifaceted and complicated process that embraces analysis, strategic business branding, planning, concept, and participatory(More)
Design paradigms often ignore the diverse goals users bring to the computer interface. Any human-computer interaction can be viewed as a marriage of two systems: The user begins the interaction by formulating an information goal, and the computer software meets that goal with a sometimes complex list of potential topic areas. The user then accesses that(More)
Online support systems can be divided into three classes, online tutorials, online help, and online documentation. Online tutorials have the broadest focus, helping users learn about features and tasks through explanation, example, and hands-on experimentation. Online documentation typically has a narrower focus, providing users with overviews or assistance(More)
INTRODUCTION In this article, we argue that three developments in the design and evaluation of online support systems are reshaping traditional design efforts. First, we begin by questioning the long-term benefits of using linear, paper-based approaches to the design of online support systems that assist users in learning sophisticated computer software to(More)
This paper will provide insight into the current emphasis of research on distance education and e-learning. The review is organized by three intersecting activities. First, we informally collected and reviewed approximately 300 peer-reviewed journals for articles published on distance education and instruction and technology broadly defined [30]. Second, we(More)