Brad Mehlenbacher

Learn More
Our goal in this paper is to outline the challenges facing researchers and practitioners interested in merging theories of usability design and evaluation with developments in e-learning. We provide a brief overvi ew of usability research that is grounded in both early Hum an-Computer Int eraction (HCI) res earch and in classical and contemporary rhetorical(More)
This paper will provide insight into the current emphasis of research on distance education and e-learning. The review is organized by three intersecting activities. First, we informally collected and reviewed approximately 300 peer-reviewed journals for articles published on distance education and instruction and technology broadly defined [30]. Second, we(More)
The objective of this paper is to bring users to the foreground of ongoing system and documentation development effortsbydoing five things(1) outlining existing methods to eliat user reactions to dt-ware; (2)describinghow todesigninformal usability tests employing each method; (3) discussing the slmngthsand weahessesof each method given the time and(More)
This paper provides a brief overview of the ill-structured information spaces that communication designers create and inhabit, highlighting the need for a research-based understanding of learning. A sociocognitive approach to learning that benefits from the strengths of cognitive and social perspectives is described. As a complex learning activity,(More)
KEY DEFINITIONS Online support systems can be divided into three classes, online tutorials, on-line help, and online documentation. Online tutorials have the broadest focus , helping users learn about features and tasks through explanation, example , and hands-on experimentation. Online documentation typically has a narrower focus, providing users with(More)