Bonnie Cheuk

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Prior to the establishment of the Knowledge Management (KM) strategy, the British Council defined knowledge as objects. Knowledge sharing was about sharing documents and information on the intranet or via global databases. Since December 2002, Dervin's Sense-Making Methodology has been applied to manage knowledge. Knowledge is seen not as a product that can(More)
AbSTRACT This chapter introduces readers to Dervin's Sense-Making Methodology (SMM) and demonstrates how it has been applied to design knowledge management projects for the public sector. The projects described in this chapter were implemented between November 2005 to June 2006 when the main author was the Head of Knowledge Management for the Improvement(More)
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