Biswadip Ghosh

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Although knowledge management (KM) tools are well established in technical support organizations, health-care organizations have only recently become aware of their benefits. This research investigates whether health care should adopt the same tools taking into account the different KM requirements in the two industries. This study analyzes narratives from(More)
Increasingly organizations are outsourcing their business processes to offshore locations. The goals cited include cost savings, achieving strategic focus, alleviating skills shortages and seeking to implement best practices. Current reports from actual outsourcing case studies indicate that many organizational goals remain unfulfilled. This paper proposes(More)
Increasingly organizations are outsourcing their business processes to offshore locations. The goals cited include cost savings, supporting the firm's strategy, supplementing organizational skills and improving process capabilities. Current research indicates that results of Business Process Outsourcing (BPO) are challenging to evaluate and many BPO goals(More)