Birgit Schenk

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In this study, we have examined the major platelet-derived CXC chemokines connective tissue-activating peptide III (CTAP-III), its truncation product neutrophil-activating peptide 2 (CXC chemokine ligand 7 (CXCL7)), as well as the structurally related platelet factor 4 (CXCL4) for their impact on neutrophil adhesion to and transmigration through(More)
How can employees be qualified to provide sound customer advisory services? How can they be empowered to deliver the value of public sector modernization to customers? In this paper, we offer a novel approach to qualify service personnel on-the-job using “facilitation affordances”. In this approach, artifacts, providing appropriately designed facilitation(More)
This paper reports on the design of a collaborative system to support citizens’ advisory services. Recent research on the adoption of collaborative technologies indicates that: a) successful collaborative technologies diffuse from the private sector to the business sector and not vice versa, b) collaborative processes evolve and therefore cannot be(More)
For several years the public sector has experienced substantial changes. First the widespread use of the Internet and the e-government discussion led to an extended offer of information for each governmental level (federal, state, regional, local) of the public authorities and a broad offer of online applications. The recent discussion of citizen-centred(More)
The concept of value co-creation and the service encounter as locus of this value co-creation gained much academic interest, notably in marketing research and service sciences. While the current research discourse mainly follows conceptual perspectives, there has been little research on the practical implications on service agents’ enabling co-creation of(More)
In komplexen Lebenslagen benötigen Bürger selbst in Zeiten des Internets eine persönliche Beratung. In Mystery Shoppings zeigte sich, dass die Kommunen bisher keinem strukturierten Beratungsprozess folgen, wie man ihn von kommerziellen Dienstleistern kennt. In diesem Paper wird der in dem Pilotprojekt Bürgerberatung 2.0 entwickelte Bürgerberatungsprozess(More)