Biqing Huang

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In contemporary society, customer-centered health care, which stresses customer participation and long-term tailored care, is inevitably becoming a trend. Compared with the hospital or physician-centered healthcare process, the customer-centered healthcare process requires more knowledge and modeling such a process is extremely complex. Thus, building a(More)
This paper presents researches on operation management for virtual enterprises (VEs). A virtual enterprise is a temporary alliance of member enterprises (MEs) formed to exploit fast-changing opportunities. During the operation of a virtual enterprise, its constituent member enterprises, which are geographically distributed and organizationally independent,(More)
Process mining is helpful for deploying new business processes as well as auditing, analyzing and improving the already enacted ones. Most of the existing process mining algorithms have problems in dealing with invisible tasks, i.e., such tasks that exist in a process model but not in its event log. This is a problem since invisible tasks are mainly used(More)
This paper introduces the concept of cluster supply chain. Cluster supply chain is a set of networks comprised of horizontal ties between firms within a particular industrial cluster, which are sequentially arranged based on vertical ties between firms in different layers. Cluster supply chain analysis integrates supply chain and network perspectives on(More)