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Process virtualization is receiving increasing attention as an emerging phenomenon in information systems. Process Virtualization Theory (PVT) has been suggested as one way for understanding factors that affect the behavior of process participants when they face a virtual process. In this paper, we empirically analyze and test the propositions of PVT. We(More)
The concept of affordances has been suggested as a way to understand the effects of information technology (IT) on human behavior and the factors that affect individual IT use. However research has discussed affordances mostly on a conceptual or theoretical level. We empirically investigate different characteristics of affordances to understand the factors(More)
The globalization and the continuing growth of internet-based processes and services makes it necessary to examine the emerging user resistance phenomenon from a new theoretical perspective. In order to verify the user resistance's core claims, we designed a research model and subsequently developed measurement instruments to empirically analyze and test(More)
Until now, there exists no universal approach for measuring the productivity of services. Various factors have different impacts on service productivity , ranging from the relationship between service providers and customers to service quality. So far, only some of these factors have been investigated in detail. The purpose of this paper is to describe,(More)
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