Beverley R. Lord

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PURPOSE Although support groups are offered to many patients who have received a diagnosis of cancer, a majority of patients choose not to participate. This article reports the results of a study comparing the behavior of men diagnosed with prostate cancer and women diagnosed with breast cancer in their responses to invitations to participate in support(More)
Attempts to introduce TQM into two NZ companies and the consequent changes to management and accounting systems are examined in a critical way. The aim is to get a better understanding of why such implementations fail so frequently, or at least produce results unanticipated by the normative literature. The paper looks at the implementations from the(More)
The weakening of public accountability in the public sector, observed after the New Public Management reforms in the late 1980s, raises concern about the merit and effectiveness of local government reforms in the early twenty-first century. The present study gives a contextual account of experience in replacing output-based performance measures with(More)
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