Betty Vandenbosch

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Purpose – Process gatekeepers, individuals responsible for strictly enforcing data completeness at critical points within a process, are often used to encourage compliance with processes associated with enterprise systems. The purpose of this paper is to explore the relationship between process gatekeepers and process compliance. Design/methodology/approach(More)
CEO: Good morning, folks. The ® rst issue on our agenda today is the implementation of SAP at Metalica. (Sips his coffee.) As you probably remember, 2 months ago the board of directors accepted the recommendations of the breakthrough team and approved the budget for the SAP project. Two leading members of that team (smiling at head of systems development(More)
The concept of psychological ownership is employed in order to enhance our understanding of the relationship between users and information technology professionals and to describe the IT/business process relationship. We use co-ownership to signify a complementary relationship in which users are involved in IT while IT professionals are simultaneously(More)