Association's Fund for the Advancement of the Discipline. We have benefitted from the advice and support of the following people and organizations to who we extend our greatest appreciation: For researchers interested in the study of personal networks, measures of network composition are often obtained through the use of name generators and name… (More)
versity of Oxford, supported by a grant from eHarmony.com, This project enabled collaboration between the Oxford Internet Institute and eHarmony Labs. Both parties had a great deal of input into the questions, research design and implementation. We would especially like to thank Abstract This paper reports on an analysis of original data from a… (More)
We evaluate the use and potential benefits of social sorting as a technique for managing email. We present SNARF, the Social Network and Relationship Finder, a tool which filters and sorts email based on the type of message and the user's past history with an email correspondent, a process we refer to as social sorting. This tool also combines several… (More)
Social network analysis investigates relationships between people and information created by people. The field is presently in flux due to the increasing amount of available data and the concomitant interest in networks across many disciplines. This article reviews some of the recent advances in the field, such as p* modeling and community detection… (More)
Online forums are rich sources of information about user communication activity over time. Finding temporal patterns in online forum communication threads can advance our understanding of the dynamics of conversations. The main challenge of temporal analysis in this context is the complexity of forum data. There can be thousands of interacting users, who… (More)
Email archives are full of social information, including how messages are addressed and frequency of contact between senders and receivers. To study the use of this rich metadata for email management, particularly email triage, we deployed SNARF, a prototype tool which uses social metadata to organize received email by correspondent, sort received email by… (More)
In this paper, we discuss differences in reciprocity in core networks in email inboxes using data from 538 cases at a high-tech organization. We highlight the fact that reciprocity in email behavior is different between multi-recipient and dyadic mail and that a consistent number of alters send disproportionate volumes of mail.