Learn More
Strategic decisions such as mergers, acquisitions and joint ventures have a strong effect on firm performance. In order to be successful in highly competitive environments firms have to make right and on time strategic decisions. However, the nature of making the right strategic decision is complex and unstructured since there are many factors affecting(More)
Keywords: Type-2 fuzzy sets Fuzzy AHP Fuzzy numbers Multicriteria Uncertainty a b s t r a c t The membership functions of type-1 fuzzy sets have no uncertainty associated with it. While excessive arithmetic operations are needed with type-2 fuzzy sets with respect to type-1's, type-2 fuzzy sets generalize type-1 fuzzy sets and systems so that more(More)
Customer relationship management (CRM) is a multi-perspective business paradigm which aims maximizing the benefits gained from relationships with customers. The aim of this paper is to compare the CRM performances of e-commerce firms using a multiple criteria decision making (MCDM) approach. Analytical network process (ANP) is a MCDM methodology which can(More)
Keywords: Alternative-fuel vehicles Multi-criteria decision making Hierarchy Hesitant fuzzy sets Linguistic terms a b s t r a c t Decision on alternative-fuel vehicles is one of the most important problems for fleet operations. In this paper we propose a hierarchical hesitant fuzzy linguistic model that captures hesitant linguistic evaluations of multiple(More)