Basar Öztaysi

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Customer relationship management (CRM) is a multi-perspective business paradigm which aims maximizing the benefits gained from relationships with customers. The aim of this paper is to compare the CRM performances of e-commerce firms using a multiple criteria decision making (MCDM) approach. Analytical network process (ANP) is a MCDMmethodology which can(More)
Content Management System (CMS) is an information system that allows publishing, editing, modifying content over internet through a central interface. By the evolution of internet and related communication technologies, CMS has become a key information technology (IT) for organizations to communicate with its internal and exterior environment. Just like any(More)
Strategic decisions such as mergers, acquisitions and joint ventures have a strong effect on firm performance. In order to be successful in highly competitive environments firms have to make right and on time strategic decisions. However, the nature of making the right strategic decision is complex and unstructured since there are many factors affecting(More)
Decision on alternative-fuel vehicles is one of the most important problems for fleet operations. In this paper we propose a hierarchical hesitant fuzzy linguistic model that captures hesitant linguistic evaluations of multiple experts on multiple criteria for alternative-fuel vehicles. We apply the proposed model on the alternative-fuel vehicle selection(More)