Barbara S. Isa

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Message quality is a critical factor in influencing user acceptance of a program product. Good error messages can reduce the time and cost to create and maintain software, as well as help users learn about the product. We have developed a methodology for conducting controlled usability evaluations of error messages. The Message Test Program is easily(More)
Navigation is a term we use to describe the process users employ to access any of several full-screen panels available in a software product interface. We conducted four studies that investigated the navigation design issues related to a product that uses full-screen input/output panels. In the initial release of the product, the I/O panels were mapped to(More)
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