Baldur Neuber

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In the rehabilitation of cleft palate patients the quality of spoken language represents one of the most important aspects of successful social integration. It is therefore necessary to direct special attention to phoniatric care and speech therapy following operative reconstruction. One of the main problems is the comparison of subjective and objective(More)
This article presents the concept and development steps towards a conversational expert system for rhetorical and vocal quality assessment in call center talks. At first the state of the art in quality assessment is discussed. The influencing rhetorical and vocal factors are introduced. In our novel approach, the recognition of vocal factors is modeled by(More)
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