Babak Sohrabi

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Implementing knowledge management or knowledge-sharing projects in an organization require significant organizational prerequisites. Lacking proper infrastructures and prerequisite, not only make the knowledge management process unprofitable, but might incur harmful effects as well. To decrease such risks, it is proposed to introduce the readiness(More)
0957-4174/$ see front matter 2008 Elsevier Ltd. A doi:10.1016/j.eswa.2008.10.038 * Corresponding author. Tel.: +98 9122390003. E-mail (M. Toloo), B (S. Nalchigar). Data mining techniques, extracting patterns from large databases have become widespread in business. Using these techniques, various rules may be(More)
Customer satisfaction is one of the key factors in modern marketing and customers’ behavior analysis. Banking industry is one of the numerous services in which the customer satisfaction has had an ever increasing importance in the corresponding research areas. The problem here is the complexity of dealing with customer satisfaction due to superabundant(More)