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E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of(More)
This paper presents the initial results of a survey conducted in Turkey that aims to measure the effectiveness of the E-Government Gateway and satisfaction of citizens from the usage of the gateway system. Data has been collected from 1.500 qualitative responses to an open-ended question that requests (if there is) any other additional comment at the end of(More)
As an important project for Turkey to achieve Information/Knowledge Society Strategic Goals, the e-Government Gateway currently focuses on the delivery of public services via a single portal on the Internet. In later stages, other channels such as mobile devices will be available for use, underlying a transition towards mobile and ubiquitous government(More)
This paper discusses the development and implementation of e-government services in Turkey. With the background information about e-government in general, Turkish case of e-government initiatives is discussed with a specific focus on "e-Government Gateway Project". Issues of Standardization, Inclusion, Citizen Satisfaction, Integration and Interoperability(More)
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