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A modern enterprise is a heavily wired and networked socio-technical system where multiple components play in symphony to yield a competitive position in the ear of digital economy. While the underling communication and interaction systems facilitate knowledge workers to carry out the enterprise mission and furnish service to the society, there are many(More)
We describe the design and development of a user-oriented framework for process and performance modeling of next-generation enterprise systems. This work integrates and builds upon elements from four major areas: enterprise process modeling, distributed computing, modern accounting techniques, and engineering methods. Enterprise process modeling methods(More)
An indispensable mode of communication and information sharing in modern organizations is email. In particular, emails have been known to cause interruptions in the processing of knowledge workers' primary tasks, thereby increasing information overload. There is a penalty, in terms of extra reimmersion time, associated with every task that gets interrupted(More)
Instant messaging (IM) technologies are being rapidly deployed in the workplace. Current studies largely focus on the adoption of IM and how IM is used. Little research has been conducted to understand the potential impact of using IM in the workplace. This paper theorizes and empirically tests how the frequency of IM interruptions and the position power of(More)