Arthur Vetter

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In diesem Beitrag wird ein Forschungsvorhaben beschrieben, um Störungen in ITSystemen und Service Level Agreement Verletzungen aufgrund von IT Changes zu verhindern. Dazu wird ein Kontrollsystem auf Basis von Change Plänen entwickelt, welches die aktive Kontrolle von Change Durchführungen und dessen Risiken ermöglichen und somit eine direkte Steuerung von(More)
This article describes the experiences of conducting an enhanced Social BPM Lab. The basic idea of a Social BPM Lab is a case study centered around a fictitious company, where student groups from different locations all over the world are taking part. Thus, computersupported collaboration and modern communication tools are essential for its success. In(More)
IT services built from cloud applications are subject of several maintenance operations like upgrades, reconfigurations, or redeployments. Monitoring those changes is crucial to detect operator errors, which are a main source of service failures. Another challenge, which exacerbates operator errors is the increasing frequency of changes, e.g. because of(More)
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