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The competent treatment of emergency department (ED) patients requires an effective and efficient process for handling laboratory tests such as blood tests. This study investigates how ED clinicians go about the process, from ordering blood tests to acknowledging their results and, specifically, assesses the use of whiteboard icons to support this process.(More)
Pilot implementations provide users with real-work experiences of how a system will affect their daily work before the design of the system is finalized. On the basis of a pilot implementation of a system for coordinating the transport of patients by hospital porters, we investigate pilot implementation as a method for participatory design. We find that to(More)
Studies have shown that whiteboards support much cooperative work by for example strengthening awareness, improving communication, and reducing mental workload. In line with these predominantly positive findings, an emergency department (ED) turned to its whiteboard to improve the coordination of its work with blood tests. We investigate this use of the(More)
Background Results of blood test are essential and often guiding for the diagnostic work. In emergency departments (EDs) a competent and rapid treatment therefore requires an efficient process for ordering blood tests, informing clinicians that samples have been taken, for communicating test results, and for physicians acknowledging having assessed results.(More)
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