Arbi Chouikh

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Governments are increasing reaching out beyond their organizational boundaries to engage citizens in policy design, co-created and co-delivered public services. While social media platforms have been largely used by government entities for communicating with and obtaining feedbacks on programs and services from citizens; traditional websites remain the(More)
This work considers the Citizen-to-Citizen (C2C) service interaction, and shows how it could be implemented using a set of identified affordances and a decision model that considers social attributes. Specifically, we adapt the Analytic Hierarchy Process (AHP) to consider social attributes in choosing appropriate service provider for a C2C service request.(More)
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