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Use of information technology has become commonplace in healthcare. In an ideal world a patient always gets first class treatment and everything goes smoothly and as planned. Applications of information technology are created to help the hospital staff achieve this. However, hospital staff is often working under a heavy workload and minimal workforce. This(More)
The IT Infrastructure Library (ITIL) provides guidelines for IT service providers how to design, manage and support IT services. ITIL is the most widely used IT service management framework. It consists of best practices that can be used in implementing, for example service support processes, such as incident management and problem management. Although ITIL(More)
  • Antti Lahtela
  • 2009
The RFID technology is a growing phenomenon among separate automated identification technologies. As a technology, it is used from the early 1940’s, but just in the last decade, the IT (Information Technology) community and the healthcare sector have been taking more action on studying and developing the technology to correspond their requirements(More)
The IT Infrastructure Library (ITIL) is the most widely used IT service management framework and a de facto standard. ITIL provides instructions for IT service providers and organizations how to design, manage and support IT services. However, adopting best practices of ITIL can be difficult for many IT companies. The main contribution of this paper is to(More)
Dynamic healthcare needs new IT innovations and applications to be able to treat the rapidly growing number of patients effectively and safely. The information technology has to support healthcare in developing practices and nursing patients without confronting any complications or errors. One critical and important part of healthcare is medication care,(More)
IT decision making is supported by frameworks of the different kind for IT governance, IT management , and enterprise architecture. Organizations are adopting Enterprise Architecture (EA) frameworks for improving the interoperability of the information systems that are used in the production of services. Therefore, the main aim of our literature review (212(More)
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