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In this paper, customer satisfaction cues in retail banking services in Greece to be positioned in view of existing literature but also to be are examined. The study proposes an instrument of customer satisfaction differentiated in order to be able to adapt to different business that contains service quality and such other attributes as price,(More)
This paper focuses on the assessment of alternative aspects of the efficiency of 98 out of 126 hospitals of the Greek national health system. The analysis is directly concerned with the degree of utilisation of resources and the production efficiency of the general hospitals selected. For the measurement of the indices of efficiency, the internationally(More)
In this paper we propose a research framework upon which the assessment of the perceived business value of e-commerce can be assessed. The specific concept in question has been the general form of interorganisational systems as expressed via the Internet. The research framework has sought to validate research hypotheses concerning the antecedents of(More)