Antreas D. Athanassopoulos

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In this paper, customer satisfaction cues in retail banking services in Greece to be positioned in view of existing literature but also to be are examined. The study proposes an instrument of customer satisfaction differentiated in order to be able to adapt to different business that contains service quality and such other attributes as price,(More)
This paper focuses on the assessment of alternative aspects of the efficiency of 98 out of 126 hospitals of the Greek national health system. The analysis is directly concerned with the degree of utilisation of resources and the production efficiency of the general hospitals selected. For the measurement of the indices of efficiency, the internationally(More)
In this paper we propose a framework to assess the efficiency of bank branch networks operating in different financial environments. The framework can be used to disentangle withinfrom between-country performance differences. The framework is constructive in that it identifies operational aspects responsible for superior performance and suggests guidelines(More)
While the efficiency of financial markets is widely and extensively studied, little has been done to date to develop our understanding of what drives the performance of the institutions that operate in these markets. Unavoidably, however, the efficient operation of financial intermediaries – banks, insurance and pension fund firms, government agencies, and(More)
In this paper we propose a research framework upon which the assessment of the perceived business value of ecommerce can be assessed. The specific concept in question has been the general form of interorganisational systems as expressed via the Internet. The research framework has sought to validate research hypotheses concerning the antecedents of(More)
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