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The Finnish municipal open care service in Turku applied mobile communication technology in order to cut costs and increase the efficiency of its elderly care. The home help staff was given a number of Nokia Communicators for the purpose of ordering groceries for their elderly and disabled customers. In this paper we present and discuss our empirical(More)
In December 2000, the municipal social service department of the city of Turku, Finland, outsourced its open care grocery shopping to an online grocery retailer. Prior to the implementation of the online service, the open care employees had taken care of grocery shopping for all those customers who were not able to do it themselves. The city officials(More)