Angus Jeang

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  • A Jeang
  • 1994
Determination of appropriate nursing staff levels to provide quality service and maintain economic efficiency is a difficult problem for health care administrators to solve. The objective of this paper then is to prevent a mathematical model for determining the number of staff among full time and part time staff as well as overtime when patient demands are(More)
Determining sufficient staff levels and providing quality, economical and efficient service is a problem that is difficult for some staffing managers to solve. The objectives in this paper are to derive a stochastic model for determining the necessary staff levels in various service environments such as hospitals, banks, or in manufacturing settings where(More)
  • A Jeang
  • 1996
The objective of this paper is to present a mathematical model for flexible staff planning when patient demands are uncertain and adjustable. The demand level before adjustment is considered a distribution on a daily basis. The adjustment is done by increasing or decreasing the average and the standard deviation of the daily demand level, with the(More)
Under the constraints of limited medical resources and severe competition among hospitals, administrators have begun to pay attention to the opportunities of cost reduction and quality improvement in hospital management, in order to find methods to increase hospital revenue and improve service quality. The operating room should be one of the most important(More)
the past, the process capability index (PCI) was the only one used in on-line quality management; there were no researches on off-line applications, such as product design or process planning. In using conventional PCI for off-line application, designers normally established the process mean close to the design target, and minimized the process variance so(More)