Through observations of a specific workflow in a Norwegian University Hospital, we found that the clinical environment offers a number of challenges that seem under- addressed in current event-related literature. In this paper we attempt to highlight some challenges raised in the dynamic world of healthcare and discuss the implications for event quality.
In this study, we have examined the information given to patients whom are undergoing nuclear medicine procedures – and in particular the information on radiation and exposure. We collected the written information provided prior and during the examination and conducted a small survey amongst patients on the information given. The main findings show that as… (More)
INTRODUCTION Paper-based documents are subject to problems related to storage, loss, distribution and editing. Many organizations have introduced ICT-based processes to reduce the use of paper as primary documentation. Nevertheless, paper documents are still being used in healthcare. PURPOSE To better understand this situation, we have studied the use of… (More)
Brainstorming and discussions with users about their situated needs is difficult with nomadic users as the situation and location setting in the discussion is often lost in traditional workshops in meeting rooms. In many fields, conducting them in situ is difficult for both ethical and practical reasons, such as in a hospital. To mitigate this, a… (More)
INTRODUCTION In surgical work there is a need for 'continuous planning' among staff to handle the frequently occurring variations from the planned patient treatment. In this paper, we present how three hospital information systems have support for three common patient trajectory variations. PURPOSE Highlight how deviations from a plan cause different… (More)
In this paper we present three examples of common variations in patient trajectories and how this is supported by various computer systems. We highlight how deviations from planned work cause different information needs and implications for design of awareness supporting computer systems. We suggest that when patient trajectories progress according to… (More)
This paper presents an approach for contextualizing an event-based decision support system for scheduling patient assessments in a hospital. To cope with unexpected delays, patient coordinators often pursue a worst case scenario when scheduling patient assessments, leading to an underutilization of human resources and equipment when the procedure went… (More)
Over the last century the continuous innovation of technology,coupled with asteady increase in the size of the healthcare organizations, has created aneed for information systems supporting healthcare professionals with their daily tasks and decisions. Modern hospitals are full of technology producing electronic records of events and activities, with the… (More)