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The uncertainty management theory has become well established over the last 20–30 years. However, the authors suggest that it does not fully address why opportunities often remain unexploited. Empirical studies show a stronger focus on mitigating risks than exploiting opportunities. This paper therefore addresses why so few opportunities are explored in(More)
INTRODUCTION In surgical work there is a need for 'continuous planning' among staff to handle the frequently occurring variations from the planned patient treatment. In this paper, we present how three hospital information systems have support for three common patient trajectory variations. PURPOSE Highlight how deviations from a plan cause different(More)
Through observations of a specific workflow in a Norwegian University Hospital, we found that the clinical environment offers a number of challenges that seem under- addressed in current event-related literature. In this paper we attempt to highlight some challenges raised in the dynamic world of healthcare and discuss the implications for event quality.
INTRODUCTION Paper-based documents are subject to problems related to storage, loss, distribution and editing. Many organizations have introduced ICT-based processes to reduce the use of paper as primary documentation. Nevertheless, paper documents are still being used in healthcare. PURPOSE To better understand this situation, we have studied the use of(More)
Checklists can be used to improve and standardize safety critical processes and their communication. The introduction of potentially harmful medical technology and equipment has created additional requirements for the safe delivery of health care. We have studied the implementation of an electronic checklist to ensure the safety of patients scheduled for(More)
In this study, we have examined the information given to patients whom are undergoing nuclear medicine procedures – and in particular the information on radiation and exposure. We collected the written information provided prior and during the examination and conducted a small survey amongst patients on the information given. The main findings show that as(More)
Brainstorming and discussions with users about their situated needs is difficult with nomadic users as the situation and location setting in the discussion is often lost in traditional workshops in meeting rooms. In many fields, conducting them in situ is difficult for both ethical and practical reasons, such as in a hospital. To mitigate this, a(More)
In this paper we present three examples of common variations in patient trajectories and how this is supported by various computer systems. We highlight how deviations from planned work cause different information needs and implications for design of awareness supporting computer systems. We suggest that when patient trajectories progress according to(More)