Andrea Stern

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Web services and service oriented architecture (SOA) represent a radical departure from traditional monolithic, tightly bound, customized applications with proprietary interfaces. Their range however is limited as yet by the very structure and standardization which support their interoperability. While they are able to support heterogeneity of technical(More)
This paper presents a case study in which discourse analysis was used to suggest process improvements in two knowledge management services (KMS). It employs linguistic analysis as the means for assessing the degree to which each KMS is aligned to the users’ needs. Areas requiring improvement are identified linguistically based on the differences between(More)
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