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Mobile services companies use long-term contractual relationships as a lock-in strategy.Service quality is the key determinant of customer satisfaction.The availability of attractive alternatives is… Continue Reading
In this paper, we modify the finitely repeated prisoners' dilemma by adding an initial round in which the players have the option of simultaneously, unilaterally and publicly committing themselves,… Continue Reading
Abstract Despite the growth and commercial potential of digital technologies, little is known about what factors create users' satisfaction with a particular digital outlet. In this context, the… Continue Reading
ABSTRACTThere is an increasing interest for millennials; however, to date, millennials’ segmentations regarding their technology behavior are scarce. This study addresses the following questions:… Continue Reading