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  • Cristina Calvo-Porral, Andrés Faíña-Medín, Manuel Nieto-Mengotti
  • Computer Science
  • Telematics and Informatics
  • 2017 (First Published: 1 August 2017)
  • Mobile services companies use long-term contractual relationships as a lock-in strategy.Service quality is the key determinant of customer satisfaction.The availability of attractive alternatives isContinue Reading