André Vasconcelos

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Currently organizations, pushed by several business and technological changes, are more concern about Information systems (IS) than ever. Though organizations usually still face each IS as a separately technological issue with slight relations with business domain. This paper discusses the importance of the Information System Architecture (ISA) as the tool(More)
In order to continuously improve its knowledge and to identify problems and possible solutions, an organization requires understanding the way business is aligned with the organizational strategy and how information systems are supporting the business. This paper presents a framework for describing and associating organizational concepts at multiple levels(More)
Information system (IS) architectures have not paid enough attention to integration in the past because integration was not important to build ISs from scratch. However, with the variety and number of ISs in medium/large organizations increasing, including ERP systems, the need for integration is bigger than ever. Furthermore, most organizations now want to(More)
This paper presents a research project that aims at creating a methodology for evaluating IS/IT Projects in the Portuguese Health Care System. This project is being jointly developed by the Center for Organizational Engineering and a task force from Saúde XXI, the Portuguese Health Operational Program. In order to create a framework on which to base project(More)
This paper introduces advances to the topic of business goal modeling. The major guidelines to the presented work are the increasing of representational power of goal models, the introduction of goal achievement indicators and the development of a methodology for capturing goals and associating them with business processes. Increased representational power(More)
In today's highly competitive global economy, the demand for high quality products manufactured at low costs with shorter cycle times has forced various industries to consider new product design, manufacturing and management strategies. To fulfill these requirements organizations have to become process-centered so they can maximize the efficiency of their(More)
This paper focuses on the representation of business strategy through goal modeling. Traditional approaches to goal modeling focus on capturing the business goals into an accurate representation. Business goals originate from the vision and strategy of the company being modeled. By restraining to model the business goals, traditional approached often fail(More)
This paper presents the definition of a Reference Application Architecture for the Customer Relationship Management (CRM) domain. The definition of the Reference Application Architecture is done by extracting best practices from five CRM commercial solutions: SugarCRM, Microsoft Dynamics CRM, Sage CRM, Oracle Siebel CRM and Salesforce CRM. The CRM Reference(More)