André Köhler

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In this article we examine the integration of communities of practice supported by a wiki into work processes. Linear structures are often inappropriate for the execution of knowledge-intensive tasks and work processes. The latter are characterized by non-linear sequences and dynamic social interaction. Communities of practice, however, often lack the(More)
The hype surrounding Web 2.0 and technologies such as AJAX shows: The future of distributed application development lies in Rich Internet Applications (RIAs), which are based on highly distributed components and characterized by the intensive use of communication networks, complex interaction patterns and advanced GUI capabilities. As service providers(More)
Purpose – The purpose of this paper is to present results from an analysis of service processes regarding their optimization potential through mobile technologies. The analysis was performed with a company of the housing industry. Design/methodology/approach – The analysis was conducted with the aim of organizing business processes more efficiently in order(More)
This article describes the method of Mobile Process Landscaping by example of a project in which the service processes of a company from the housing industry were analyzed regarding their mobile potential. This analysis was conducted with the aim to organize these processes more efficiently in order to realize cost savings. Therefore, the method of Mobile(More)
The adoption of mobile technologies into companies frequently follows a technology-driven approach without precise knowledge about the potential benefits that may be realised. Especially in larger organisations with complex business processes, a systematic procedure is required if a verifiable economic benefit is to be created by the use of mobile(More)
When considering the addition of a mobile presentation channel to an existing Web-based application, a key question that has to be answered even before development begins is how the mobile channel's characteristics will impact the user experience and the cost of using the application. If either of these factors is outside acceptable limits, economical(More)
This article aims at the integration of communities of practice into work processes. Linear structures are often inappropriate for the execution of knowledge intensive tasks and work processes. The latter are characterized by non-linear sequences and dynamic, social interaction. But for the work in communities of practice the leading path, that is needed(More)