Anaid Yerena

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In this paper, we explore a local government water department's adoption of social media to engage with citizens. Specifically, we describe the use of a Facebook page, created by the Organismo Operador Municipal del Sistema de Agua Potable, Alcantarillado, y Saneamiento (SAPAS) in La Paz, B.C. Mexico, during its initial eighteen months of operation. Based(More)
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