Ana Lúcia Miranda Lopes

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Managers are challenged to improve their service operations and a math technique called balanced benchmarking (DEA) provides them with a sophisticated mechanism by which to assess and manage the effectiveness of different branches, units or teams. The technique enables companies to benchmark and locate best practices that are not visible through other(More)
In 2011, the Brazilian Electricity Regulator (ANEEL) implemented a benchmarking model to evaluate the operational efficiency of power distribution utilities. The model is based on two benchmarking methods: Data Envelopment Analysis (DEA) and Corrected Ordinary Least Squares (COLS) with a Cobb Douglas production function. Although the estimated scores are(More)
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