Ana Belén Escrig-Tena

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This paper presents a theoretical and empirical analysis of the implications of a quality management QM initiative on strategic flexibility. Our study defines flexibility from a strategic approach and examines the extent to which, why, and how the triggering factors of strategic flexibility are related to QM elements. The hypotheses put forward are tested(More)
Since the 1990s, most firms have used the models underpinning quality awards, such as the Deming Prize (DP Model) in Japan, the Malcolm Baldrige National Quality Award (MBNQA) Model in the USA, and the European Quality Award (EFQM Excellence Model) in Europe, as a framework for implementing TQM initiatives. Many researchers have considered quality models as(More)
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