Ana Belén Escrig-Tena

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Since the 1990s, most firms have used the models underpinning quality awards, such as the Deming Prize (DP Model) in Japan, the Malcolm Baldrige National Quality Award (MBNQA) Model in the USA, and the European Quality Award (EFQM Excellence Model) in Europe, as a framework for implementing TQM initiatives. Many researchers have considered quality models as(More)
Since the 1990s, most firms have used the models underpinning quality awards, such as the Deming Prize (DP Model) in Japan, the Malcolm Baldrige National Quality Award (MBNQA) Model in the USA, and the European Quality Award (EFQM Excellence Model) in Europe, as a framework for implementing TQM initiatives. Many researchers have considered quality models as(More)
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