Amy Van Looy

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We built and tested a decision tool that organisations can use to properly select one business process maturity model (BPMM) out of many maturity models. This prototype consists of a novel questionnaire with decision criteria for BPMM selection, linked to a unique data set of 69 BPMMs. 14 criteria were defined by an international Delphi study, and weighed(More)
Today " s organizations face the challenge to excel due to demanding customers. Hence, they are relying on their business processes to outperform competitors. Maturity models have been proposed to gradually assess and improve business processes. However, the proliferation of business process maturity models has complicated the practitioner " s choice. This(More)
The importance of maturity models and business process management (BPM) is already recognized, resulting in many business process maturity models (BPMMs) to progress in BPM. Nonetheless, practitioners have no overview of existing BPMMs and their differences, which makes an informed choice difficult. Choosing the right model is, however, important, as our(More)
Many books and articles have been written about the importance of business process management. However, in practice, improving business processes remains challenging. Therefore, business process maturity models (BPMMs) have been developed to assist organizations in their search for business process excellence (e.g. CMMI or OMG-BPMM). However, given their(More)
Measuring the performance of business processes has become a central issue in both academia and business, since organizations are challenged to achieve effective and efficient results. Applying performance measurement models to this purpose ensures alignment with a business strategy, which implies that the choice of performance indicators is(More)
Since the 2000s, Business Process Management (BPM) has evolved into a comprehensively studied discipline that goes beyond the boundaries of particular business processes. By also affecting enterprise wide capabilities (such as an organisational culture and structure that support a process-oriented way of working), BPM can now correctly be called Business(More)