Amy Rankin

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<b>Motivation</b> -- Designing distributed training systems for crisis management (CM) requires an approach with the ability to address a great variety of needs and goals. Crisis responses involve multiple agents, each with different backgrounds, tasks, priorities, goals, responsibilities, organizations, equipment, and approaches. Identifying the different(More)
Common characteristics of crisis situations are ambiguous and unplanned for events. The need for improvised roles can therefore be an imperative factor for the success of an operation. The aim of this study is to deepen the understanding of the processes taking place during improvised work “as it happens”. A case study of a crisis management team at work is(More)
Re-framing is the process by which a person “fills the gap” between what is expected and what has been observed, that is, to try and make sense of what is going on following a surprise. It is an active and adaptive process guided by expectations, which are based on knowledge and experience. In this article, surprise situations in cockpit operations are(More)
The University of Agder (UiA) is situated on the southern tip of Norway and is located on two campuses, in Kristiansand and Grimstad. The university has 11,000 students and 1,100 faculty and staff members. It is one of the youngest universities in Norway, but its history dates back to 1839 when the first teacher training institution in the region was(More)
Following the Asian Tsunami of 2004 and during the Israel–Lebanon Crisis of 2006, Sweden sent small crisis response teams to support civilians. The small size of the teams, combined with situations that did not always play out according to expectations and plans, presented a challenge to their resilience—their ability to adapt to circumstances outside of(More)
<b>Motivation</b> -- Today's training systems for crisis management (CM) largely focus on technical and procedural skills. However the dynamic and unpredictable nature of a crisis also requires skills that are flexible, adaptive and creative. Training systems enforce limitations on the freedom of interaction the trainee has compared with the real world,(More)
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