Amrit Sagoo

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Rapid socio-economic and technological changes have urged the implementation of new approaches to procure construction projects. Total Quality Management (TQM) is one of the approaches that contribute towards ensuring that projects are being delivered to the stakeholder requirements. This study identifies critical success factors (CSFs) that affect the(More)
Over the past decade or so, TQM has been used to focus on improve profits, market share and competitiveness. Whilst TQM is used as a verified approach in creating success within manufacturing and services and it is used for improvement in the public sector, several organizations have failed in implementing TQM correctly; this is due to many reasons such as(More)
Total Quality Management (TQM) is one of the approaches that contributes towards ensuring that projects are being delivered to the stakeholder requirements. The main purpose of this paper is to identify critical success factors (CSFs) that affect the implementation of TQM in Libyan Construction Industry (LCI). This research adopted both quantitative and(More)
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