Amrik S. Sohal

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This paper develops and tests several hypotheses relating to ISO 9000 quality system certification process using data collected in a cross-sectional study undertaken in Australia. Multivariate analysis is used to analyse the quantitative data and test the hypotheses. Our findings show that there is a significant and positive relationship between the(More)
The study presented in this paper examines the fit of total quality management (TQM) practices in mediating the relationship between organization strategy and organization performance. By examining TQM in relation to organization strategy, the study seeks to advance the understanding of TQM in a broader context. It also resolves some controversies that(More)
This empirical study examines the relationship between total quality management (TQM) and innovation performance and compares the nature of this relationship against quality performance. The empirical data were obtained from a survey of 194 managers in Australian industry encompassing both manufacturing and non-manufacturing sectors. The structural equation(More)
PURPOSE The purpose of this paper is to determine the readiness factors that are critical to the application and success of lean operating principles in healthcare organizations through a review of relevant literature. DESIGN/METHODOLOGY/APPROACH A comprehensive review of literature focussing on lean and lean healthcare was conducted. FINDINGS(More)
This paper presents an empirical study which examines the co-alignment between Total Quality Management (TQM) and technology/research and development (R&D) management in predicting organizational performance in terms of quality and innovation. This study improves our understanding of the relationship between TQM and innovation based on the following two(More)
a School of Management, Northwestern Polytechnical University, Xi'an, China b School of Management, Xi'an Jiaotong University, Xi'an, China c The Key Laboratory of the Ministry of Education for Process Control and Efficiency Engineering, Xi'an, China d The State Key Laboratory for Manufacturing Systems Engineering, Xi'an, China e School of Management, Xi'an(More)
Based on two in-depth case studies, this paper contributes to our understanding of IT outsourcing by government agencies. One of the agencies studied considered IT outsourcing to have been a successful initiative and the other considered it to be a failure. While there is no set formula that would ensure success in an outsourcing arrangement, the studies(More)