Alyssa Glass

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The growing need for individually motivated agents to work collaboratively to satisfy shared goals has made it increasingly important to design agents that can make intelligent decisions in the context of commitments to group activities. Agents need to reconcile their intentions to do group-related actions with other, connicting actions. We describe the(More)
As adaptive agents become more complex and take increasing autonomy in their user's lives, it becomes more important for users to trust and understand these agents. Little work has been done, however, to study what factors influence the level of trust users are willing to place in these agents. Without trust in the actions and results produced by these(More)
We present an overview+detail document interface that draws on perceptual principles to help users work with documents. Central to our approach is the use of improved document overviews. Our approach also includes novel highlighting in the full representation of documents, as well as techniques to help users smoothly transition from the overview to the full(More)
As personal assistant software matures and assumes more autonomous control of user activities, it becomes more critical that this software can explain its task processing. It must be able to tell the user why it is doing what it is doing, and instill trust in the user that its task knowledge reflects standard practice and is being appropriately applied. We(More)
A critical aspect of any explanation module is the set of user questions the system will be able to address. However, there has been relatively little work on listing and organizing the various categories of questions helpful to explanation. In this paper we address this problem by proposing a categorization of question types relevant to explaining task(More)
As personal assistant software matures and assumes more autonomous control of user activities, it becomes more critical that this software can tell the user why it is doing what it is doing, and instill trust in the user that its task knowledge reflects standard practice and is being appropriately applied. Our research focuses broadly on providing(More)
When using search engines, people often issue multiple related queries to accomplish a complex search task. A simple query-task structure may not fully capture the complexity of query relations since people may divide a task into multiple subtasks. As a result, this paper applies a three-level hierarchical structure with query, goal and mission - a mission(More)
With growing opportunities for individually motivated agents to work collaboratively to satisfy shared goals, it becomes increasingly important to design agents that can make intelligent decisions in the context of commitments to group activities. In particular, agents need to be able to reconcile their intentions to do team-related actions with other,(More)
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