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Con#ict situations do not only arise from misunderstandings, erroneous perceptions, partial knowledge, false beliefs, etc., but also from di!erences in &&opinions'' and in the di!erent agents' value systems. It is not always possible, and maybe not even desirable, to &&solve'' this kind of con#ict, as the sources are subjective. The communicating agents(More)
OBJECTIVE To compare the use and effect of a computer based information system for cancer patients that is personalised using each patient's medical record with a system providing only general information and with information provided in booklets. DESIGN Randomised trial with three groups. Data collected at start of radiotherapy, one week later (when(More)
The potential of computers in patient education has been well described by Skinner et al. One of their recommendations was for more personalized systems. In this article we discuss how computer-based patient information systems can provide material that is tailored to the individual, giving a number of examples of systems developed in Scotland. We review(More)
This paper presents an approach for providing patients with personalised explanations of their medical record. Simple text planning techniques are used to construct relevant explanations based on information in the record and information in a general medical knowledge base. We discuss the results of the evaluation of our system with diabetes patients at(More)
In this paper I consider how user modelling can be used to improve the provision of complex explanations, and discuss in detail the user modelling component of the EDGE explanation system. This allows a user model to be both updated and used in an explanatory dialogue with the user. The model is updated based on the interactions with the user, relationships(More)
In this paper we describe the evaluation of a personalised information system for patients with cancer. Our system dynamically generates hypertext pages that explain treatments, diseases, measurements etc related to the patient's condition, using information in the patient's medical record as the basis for the tailoring. We describe results of a controlled(More)
OBJECTIVE To explore the hypothesis that different methods of selecting and printing information for cancer patients could improve emotional support by affecting interaction with others, and so lead to improved psychological wellbeing. DESIGN Randomised trial with eight groups (three factors, 2x2x2). Data collected at recruitment and three month(More)