Sorry, we do not have enough data to show an influence graph for this author.
- Full text PDF available (0)
Journals and Conferences
This work describes two deployments of wikis in a Brazilian mining company, in order to improve work process in a collaborative way. In the first case, a wiki was developed to replace a glossary as part of engineering standardization. In the second case, the purpose was to improve scripts used by help-desk attendants in a Shared Services Center (SSC). We… (More)