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The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action
Preface 1. Knowing "What" to Do Is Not Enough 2. When Talk Substitutes for Action 3. When Memory Is a Substitute for Thinking 4. When Fear Prevents Acting on Knowledge 5. When Measurement ObstructsExpand
Consumer Perceptions and Willingness to Pay for Intrinsically Motivated Online Content
Examination of potential factors influencing willingness to pay for intrinsically motivated online content indicates that even when analyzing content whose potential rewards are intangible and nonquantifiable, potential consumers focus on "expected benefits" as the main antecedent for willing to pay. Expand
Issues and Opinions - IT Careers Camp: An Early Intervention Strategy to Increase IS Enrollments
Qualitative and quantitative evaluations indicate that the IT Careers Camp aimed at high school students was very successful in changing students' perceptions about the nature of IT work and the IT job market. Expand
Digital inclusion with the McInternet: would you like fries with that?
This paper examines how a well-orchestrated plan implemented by McDonald's/Brazil to offer free Internet access to its customers, many of them using computers for the first time, helped to decrease that country’s digital divide. Expand
Influencing the success of spreadsheet development by novice users
This study testing the relative importance of instructing novices in spreadsheet planning and testing indicates a significant effect of instruction in the planning phase, but some inadequacies in the data lead it to draw only tentative conclusions. Expand
A Strategic Perspective of Internet Information Providers
This chapter provides structural and resource-based analysis of Internet information providers along with consideration of issues important in the generation, processing, storage, and transmission of information, leading to a conclusion that knowledge-based resources will be more effective in achieving competitive advantage than property- based resources. Expand
Language, Power and Persuasion: The Case of Data Warehousing and Data Mining
The power of language to impress, to depoliticize and to routinize language dominance is examined and the process by which language is used to create new lexicons in MIS is identified. Expand
Book Review
Why do companies fail to perform well even after pouring funds into knowledge management initiatives? This is the main question Pfeffer and Sutton investigated in The Knowing-Doing Gap, a veryExpand