Alexandra Cetto

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Currently, many users of Social Network Sites are insufficiently aware of who can see their shared personal items. Nonetheless, most approaches focus on enhancing privacy in Social Networks through improved privacy settings, neglecting the fact that privacy awareness is a prerequisite for privacy control. Social Network users first need to know about(More)
Customer self-service technologies (SST) have been gaining increasing economic importance given their proliferation in the customer service industry. Self-service kiosks have gradually been replacing traditional service employees and their progress is expected to continue. The growing relevance of SST results in the need for companies to understand why(More)
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