Alexander Benlian

Publications197
h-index39
Citations6,759
Highly Influential Citations609
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Digital Transformation Strategies
TLDR
An important approach is to formulate a digital transformation strategy that serves as a central concept to integrate the entire coordination, prioritization, and implementation of digital transformations within a firm.
Opportunities and risks of software-as-a-service: Findings from a survey of IT executives
Options for Formulating a Digital Transformation Strategy
TLDR
This work describes how three German media companies successfully approached digital transformation and provides a list of 11 strategic questions and possible answers managers can use as guidelines when formulating a digital transformation strategy.
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance
TLDR
SaaS-Qual is developed, refine, and test, a zones-of-tolerance (ZOT)-based service quality measurement instrument specifically for SaaS solutions that demonstrates strong psychometric properties and shows high nomological validity within a framework that predicts the continued use of SAAS solutions by existing customers.
Business Models
TLDR
It is argued that the BISE community offers distinct and unique competencies that can be harnessed for significant research contributions to this field and within this research gap three distinct streams are delineated.
Drivers of SaaS-Adoption – An Empirical Study of Different Application Types
TLDR
It was found that firm size does not matter in SaaS-adoption, since large enterprises and small- and medium-sized companies had similar adoption rates.
The Role of the CIO and the CDO in an Organization's Digital Transformation
Differential Effects of Provider Recommendations and Consumer Reviews in E-Commerce Transactions: An Experimental Study
TLDR
This study investigates the differential effects of provider recommendations (PRs) and consumer reviews (CRs) on the instrumental, affective, and trusting dimensions of consumer beliefs and shows how these beliefs ultimately influence continued OPR usage and product purchase intentions.
Business Models: An Information Systems Research Agenda
The business model concept, although a relatively new topic for research, has garnered growing attention over the past decade. Whilst it has been robustly defined, the concept has so far attracted…
Converting freemium customers from free to premium—the role of the perceived premium fit in the case of music as a service
TLDR
The results indicate that companies providing freemium services can increase the probability of user conversion by providing a strong functional fit between their free and premium services.
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