• Publications
  • Influence
Opportunities and risks of software-as-a-service: Findings from a survey of IT executives
TLDR
We analyze the opportunities and risks associated with adopting SaaS as perceived by IT executives at adopter and non-adopter firms. Expand
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Digital Transformation Strategies
TLDR
In recent years, firms in almost all industries have conducted a number of initiatives to explore new digital technologies and to exploit their benefits. Expand
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Options for Formulating a Digital Transformation Strategy
TLDR
We provide a list of 11 strategic questions and possible answers managers can use as guidelines when formulating a digital transformation strategy. Expand
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Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance
TLDR
We develop, refine, and test SaaS-Qual, a zones-of-tolerance (ZOT)-based service quality measurement instrument that provides a fine-grained measurement of service quality of software-as-a-service (SaaS) solutions. Expand
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Drivers of SaaS-Adoption – An Empirical Study of Different Application Types
TLDR
This study seeks to deepen the understanding of factors driving the adoption of Software-as-a-Service (SaaS). Expand
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Business Models
TLDR
The business model concept, although a relatively new topic for research, has garnered growing attention over the past decade. Expand
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Business Models: An Information Systems Research Agenda
The business model concept, although a relatively new topic for research, has garnered growing attention over the past decade. Whilst it has been robustly defined, the concept has so far attractedExpand
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Differential Effects of Provider Recommendations and Consumer Reviews in E-Commerce Transactions: An Experimental Study
TLDR
This study investigates the differential effects of provider recommendations (PRs) and consumer reviews (CRs) on the instrumental, affective, and trusting dimensions of consumer beliefs and shows how these beliefs ultimately influence continued OPR usage and product purchase intentions in e-commerce transactions. Expand
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How open is this platform? The meaning and measurement of platform openness from the complementors’ perspective
TLDR
We conceptualize and operationalize platform openness as a multidimensional construct and empirically validate it with important consequent variables linked to developers’ continuous platform contributions. Expand
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