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We develop and test an integrated forecasting and stochastic programming approach to workforce management in call centers. We first demonstrate that parametric forecasts can be used to drive stochastic programs whose results are stable with relatively small numbers of scenarios. We then extend our approach to include forecast updates and two-stage(More)
We develop and test an integrated forecasting and stochastic programming approach to workforce management in call centers. We first demonstrate that parametric forecasts can be used to drive stochastic programs whose results are stable with relatively small numbers of scenarios. We then extend our approach to include forecast updates and two-stage(More)
Many MBA programs include an exposure to electronic commerce (e-commerce), but often that exposure falls short of providing the student with a practical experience to help them understand how businesses use the Internet to generate sales, provide information, and gain market share. A project-based approach to e-commerce offers the MBA student a(More)