Alan McCord

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We develop and test an integrated forecasting and stochastic programming approach to workforce management in call centers. We first demonstrate that parametric forecasts can be used to drive stochastic programs whose results are stable with relatively small numbers of scenarios. We then extend our approach to include forecast updates and two-stage(More)
Online learning has entered the mainstream of the higher education enterprise. Over two million students are enrolled in online courses in the United States, and the online market is growing at a rate of 25% each year (Ruth 2006), much faster than the overall rate for higher education. This growth rate can be expected to accelerate as governments,(More)
We develop and test an integrated forecasting and stochastic programming approach to workforce management in call centers. We first demonstrate that parametric forecasts can be used to drive stochastic programs whose results are stable with relatively small numbers of scenarios. We then extend our approach to include forecast updates and two-stage(More)
Many MBA programs include an exposure to electronic commerce (e-commerce), but often that exposure falls short of providing the student with a practical experience to help them understand how businesses use the Internet to generate sales, provide information, and gain market share. A project-based approach to e-commerce offers the MBA student a(More)
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