Alan Diego dos Santos

Learn More
Change design is one of the key steps within the IT change management process and involves defining the set of activities required for the implementation of a change. Despite its importance, existing approaches for automating this step disregard the impact that actions will cause on the affected elements of the IT infrastructure. As a consequence,(More)
The growing necessity of organizations in using technologies to support to their operations implies that managing IT resources became a mission-critical issue for the health of the primary companies' businesses. Thus, in order to minimize problems in the IT infrastructure, possibly affecting the daily business operations, risks intrinsic to the change(More)
In order to deal with failures in the deployment of IT changes and to always leave IT infrastructures into consistent states, we proposed in a previous work, a solution to automate the generation of rollback plans in IT change management systems. The solution was based on a mechanism that treats Requests for Change (RFC) (or parts of them) as a single(More)
The main goal of change management is to ensure that standardized methods and procedures are used for the efficient and prompt handling of changes in IT systems, in order to minimize change-related incidents and service-delivery disruption. To meet this goal, it is of paramount importance reusing the experience acquired from previous changes in the design(More)
  • 1