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We propose an agent-based framework for assisting and simplifying person-to-person communication for information gathering tasks. As an example, we focus on locating experts for any specified topic. In our approach, the informal person-to-person networks that exist within an organization are used to " referral chain " requests for expertise. User-agents(More)
We propose an agent-based framework for assisting and simplifying person-to-person communication for information gathering tasks. As an example, we focus on locating experts for any speciied topic. In our approach, the informal person-to-person networks that exist within an organization are used to \referral chain" requests for expertise. User-agents help(More)
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