Agnes A. Hoey

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This paper describes the training sessions developed at Syracuse University Academic Computing Services to train the student consultants who work at one of five remote sites around campus. Students must consult on any number of questions involving both mainframes and microcomputers. There are several different systems and many software packages which the(More)
Syracuse University Academic Computing Services employs approximately 70 students as AIDs to work as consultants in five remote sites. There are two full-time and two part-time managers to see that each site is running smoothly. What are the problems associated with the management of a remote site and the students who work there? How does the SU system of(More)
This past Spring, Syracuse University Academic Computing Services (SUACS) had all staff members spend time working with our users at the AID Desk. The staff has progressed from a initial reluctance to an enthusiastic environment with enhanced communications, new ideas, and new learning experiences. The paper discusses the beginnings of our experiment, the(More)
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