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The research project 'An Evaluation of Transformational Change in NHS North East' examines the progress and success of National Health Service (NHS) organisations in north east England in implementing and embedding the North East Transformation System (NETS), a region-wide programme to improve healthcare quality and safety, and to reduce waste, using a(More)
This paper explores the role that language can play in the development of technologies or other processes within an organisation. Examples and lessons from the literature of the learning organisation are looked as a key in the development of language. The paper uses a practical example of a customer complaints management system to demonstrate how the(More)
PURPOSE The purpose of this paper is to examine a bold and ambitious scheme known as the North East transformation system (NETS). The principal aim of the NETS is the achievement of a step-change in the quality of health services delivered to people living in the North East region of England. The paper charts the origins of the NETS and its early journey(More)
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